Privacy Policy

This policy sets out what this site collects when you send a request, why each piece of it is needed, who it reaches and how long it is held. It is written to be read rather than scrolled past.

What the form collects

The request form asks for your name, phone number, email address, the address of the property, its city and state, the ZIP code, and a description of what the roof or the ceiling is doing. It also asks two or three multiple choice questions about the symptom, so that whoever calls you back already knows roughly what they are dealing with. Your name, phone number, email address, the property address and the ZIP code are all required, because those five are what somebody needs before they can tell you whether they can help and get to the right building. Everything else is optional. The form also carries one hidden field that a human visitor never sees and never types in. If it arrives filled in, the submission is treated as automated and discarded.

How you reached the site

The form records where you came from: the campaign, source, medium, content and search term carried in the link you followed, the site that referred you, the first page of ours you landed on, and any advertising click identifier in the address. It is the FIRST of those that is kept rather than the most recent, so clicking around this site afterwards does not overwrite it. It is held in your own browser for the length of the visit and travels with your request, so that we can tell which of our pages actually helps somebody. It says nothing about you.

Why the ZIP code is required

Contractor coverage across this metro is drawn town by town, not by county. Without a ZIP code a request cannot be routed to anybody who works at that address, so it would sit and do nothing at all. That is the entire reason the field is mandatory, and it is why the form will not send without it.

Why the property address is required

The address does one job: it gets the right person to the right building. A ZIP code says who can reach you. The address says which house, which matters here because the diagnosis depends on the building rather than on the person, and because somebody needs to know the roof line, the additions and how the attic is reached before they can say what a visit involves. It is held, shared and deleted on exactly the same terms as everything else described here, and it is never written into our error logs, which record only whether an address was supplied.

Who your details go to

Your request goes into GoHighLevel, the customer relationship system used to follow a job from first contact through to completion. If that system cannot be reached, the request is emailed to us instead so that nothing is lost on the way. From there your details are passed to the insured contractor or contractors we introduce you to, so that they can contact you about the work you asked about. We do not sell your details, we do not trade them, and we do not add you to mailing lists that have nothing to do with your request.

How long it is kept

A request is kept for as long as it is useful to the job it concerns and to any follow up arising from it, and is then deleted from our system. If you want yours deleted sooner, ask and it will be. A contractor you were introduced to keeps their own record under their own terms, and deleting ours does not delete theirs, so ask them directly as well.

Cookies, analytics and tracking

This site is a set of static pages. It runs no analytics product, no advertising pixel and no third-party tracking script, and it sets no advertising cookies. The arrival information described above is held in your own browser's session storage and is sent only at the moment you submit the form. Web fonts load from Google Fonts, which means your browser makes a request to Google's font servers when a page opens. Ordinary server logs record requests in the usual way. If a measurement tool is ever added, this section is where it will be named before it runs.

Your choices

You can ask what is held about you, ask for it to be corrected, or ask for it to be deleted. You can also tell any contractor you were introduced to that you do not want to be contacted again, and that instruction stands on its own without going through us.

Getting in touch about this policy

Call the number at the top of any page, or use the request form and say the message is about privacy. Both arrive in the same place and both get an answer.